Start: You can book a package on the pricing page or after a demo or trial. A trial ends automatically at the end of the trial period — no charges are made unless you actively start a subscription.
Change: Upgrades (a bigger package, more seats) take effect immediately and are charged to your stored payment method. Additional report credits do not require a plan change: account owners buy credit packages directly in the Admin Console under Billing. Downgrades are possible once your current usage fits the new limits — for example, remove team members or tracked creators first.
Cancel: For an annual subscription, contact our customer support via the in-app chat — we process the cancellation for you and confirm it by email. The subscription stays active until the end of the current term and then simply does not renew. Until then you can also resume it in the billing settings (reactivation requires a payment method, which is charged immediately).
You can see your current plan, its status and the next billing date in the billing section of your settings — admins also find it in the Admin Console under Billing.
Deleting your account data: After a trial has expired or a subscription has ended, you can ask us to delete your account and the data stored in it. Just write to us via the in-app chat; we notify you as soon as the account has been deleted. Depending on your account status (for example on a trial without an active subscription) you may also find a Delete Account option in your account settings.