Your plan includes a fixed number of creator seats (tracking seats): the number of creators influData tracks for you at the same time across all your campaigns. (The Watchlist has its own, separate seat limit.) Your current usage is shown at the bottom of the campaign navigation as Limit: x of y creators. When all seats are in use, newly added creators stay in onboarding and are not tracked until seats become free or your seat limit is raised.
The quickest way to free up seats is to archive a campaign you no longer need:
- Open the campaign and go to Campaign Settings.
- Click Archive campaign and confirm.
Archiving stops the campaign: its creators are set to inactive, no more content is tracked, and the seats become available for other campaigns. The archived campaign stays in your campaign list, so all insights collected up to that point remain viewable. Please note the warning in the app: an archived campaign cannot be activated again. Deleting a campaign also frees its seats, but removes all of its data permanently, so archive if you want to keep the insights.
If you only need a few seats, you can also archive individual creators inside a running campaign (Creator Overview, menu of the creator). Tracking stops for that creator, and the data collected up to the day of archiving stays in the dashboard. If you regularly run out of seats, contact us via the in-app chat or your Customer Success Manager to raise your seat limit.